Business Application Analyst
Hamilton Company
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Triage queries from system users
- Maintenance of different application query and resolution logs
- Assist in identifying training needs
- Identify system bugs and enhancements as well as assist in product testing
- Maintaining key reference data within systems
- Engage effectively with system users throughout the business and participate in user groups
- Monitor system processes, identifying and working to resolve, any issues that may arise
- Establish and maintain system user guide and other documentation
- Performing monthly SOX audit checks of applications and work with the Business System Analyst and QA Lead to identify system / process improvements
- Liaise with system vendors to resolve functional queries and system performance issue
- Assist with any other tasks as they may arise to further the goals of the business
Requirements
- Experience of working within a hybrid Lloyd’s managing agent / Company market carrier preferable
- Understanding of London Market applications used end to end in an insurance organisation
- Knowledge of key Microsoft applications
- Ability to troubleshoot and solve problems without supervision
- Good verbal and written communication skills
- Ability to work with a high degree of accuracy and motivation
- Confident in working across various business teams and at all levels
- Confident in working with 3rd party vendors
- Ability to productively leverage data and technology
- Open, innovative and inclusive mindset
- Collaborative spirit
Benefits
- Vibrant, entrepreneurial and collaborative workplace
- Inclusive, supportive, and empowering culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingsystem testingdata analysisSOX auditapplication maintenancebug identificationprocess improvementdocumentationquery resolutiontraining needs assessment
Soft Skills
verbal communicationwritten communicationproblem-solvingaccuracymotivationcollaborationinnovationinclusivityengagementconfidence