Halter

Key Account Manager, Dairy

Halter

full-time

Posted on:

Location Type: Remote

Location: Australia

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About the role

  • Corporate Customer Success: You’ll be embedded in the success of some of Halter’s largest and most strategic customers - ensuring our corporate dairy businesses realise full value from their investment. You’ll understand their goals and farm system deeply, help them embed Halter into daily operations, and surface impact across the business. Your efforts will directly influence execution, retention, expansion, and long-term growth.
  • Strategic Account Management: You’ll build trusted, long-term relationships with farm teams, operational teams and executive stakeholders alike. You’ll know when to guide, when to challenge, and when to step in to unlock new value. This isn’t just about managing relationships - it’s about owning customer outcomes.
  • Executive Engagement: In collaboration with the Corporate Sales Manager you will work directly with senior leaders, and multi-entity decision-makers. You’ll understand the organisational structure, surface strategic pain points, and partner with the Corporate Sales Manager to tailor solutions that move the needle. With the Corporate Sales Manager, you’ll also play a key role in supporting expansion and renewal conversations.
  • Influencer & Network Management: You won’t stop with your customer. You’ll build relationships with rural professionals, consultants, and other industry influencers who shape opinion, success on farm and purchasing behaviour across your portfolio. You’ll be known and respected in the region as a trusted Halter advisor.
  • Corporate Growth Strategy: You’ll collaborate with the VIC/SA/TAS Corporate Sales Manager to co-create account plans, drive territory expansion, and identify new revenue streams within your customer base. You’ll know your portfolio inside-out and play a key role in shaping how we grow our corporate presence in-market.
  • Cross-functional Leadership: You’ll work closely with Halter’s product, support, and sales teams to champion your accounts internally. Whether it’s surfacing product feedback, coordinating training, or aligning on rollout strategy, you’ll be the glue that holds corporate relationships together and drives results.
  • Forecasting & Planning: Alongside the Corporate Sales Manager, you’ll contribute to accurate revenue forecasting and strategic planning. You’ll bring rigour to account performance tracking and identify early signals of both risk and growth.
  • Scalable Growth Initiatives: You’ll help evolve how we support and grow our largest customers. From refining account management strategies to building scalable playbooks, you’ll be part of the team shaping what great looks like as Halter scales globally.

Requirements

  • Enterprise experience - You’ve managed large, complex accounts and know how to drive growth over time. You’re comfortable navigating executive rooms, operational teams, farm teams, multiple stakeholders, and matrixed business structures.
  • Customer centric - You’re relentlessly farmer-first: you anticipate needs, address problems early, and are accountable for continuously improving customer satisfaction.
  • Industry fluency - You bring real experience in dairy production systems and know what success looks like on high performing dairy farms. You’re credible, informed, and customer-first.
  • Strong commercial instincts - You don’t just nurture relationships; you find value, expand accounts, and deliver results.
  • Team-first mindset - You collaborate across roles and functions to get the best outcome for the customer and the company.
  • Autonomy & pace - You’re happy working independently in a fast-changing environment. You solve problems proactively and adjust quickly.
  • Growth hunger - You’re looking to stretch yourself, take on more, and grow your career alongside a world-class commercial team.
  • Travel-ready - You’ll regularly be out with customers; being in the room, the paddock, or the boardroom when it counts. Expected travel up to 50% of the time.
Benefits
  • Delicious snacks and drinks are available for your daily flow.
  • Healthy body, healthy mind. We’re partnered with Medibank Health Insurance to support your well-being.
  • We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
  • Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
  • Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
  • Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementrevenue forecastingstrategic planningcustomer satisfaction improvementgrowth strategy developmentperformance trackingrelationship managementproblem-solvingterritory expansionscalable growth initiatives
Soft Skills
customer centricitycollaborationautonomyadaptabilitycommercial instinctsteam-first mindsetinfluencingnetwork managementexecutive engagementcommunication