Hallmark - Healthcare Workforce Technology

Analyst

• Understand the complete provider compensation solution
• Understand the client requirements, identify the system dependencies to ensure the project critical decisions are taken ahead of time
• Document the business, functional, technical requirements and ensure the project’s scope is accurately defined & mapped per discovery sessions
• Coordinate with the necessary internal resources to successfully complete the scope of work on time and with Quality
• Assist project manager where needed to gather documents, verify/analyze data, conduct discovery sessions, draft scoping document, configuration of the solution based on client scope, and assist with system validation
• Work with the implementation team to understand and build compensation models specific to the client needs
• Conduct elaborate knowledge transfer sessions to pass on the complete client business requirements with all necessary documents to the technical team
• Manage customers with minimum supervision, deal with ambiguity, and maintain tight timelines/priorities in a highly professional manner
• Capability to multitask and work in a fast-paced environment
• Ability to handle high volume of work including managing multiple projects at the same time
• Design the roll out approach including complete testing and training schedules and communicate with the client
• Evaluate and implement ways to improve system performance
• Assist clients during the transitioning and post Go-live stabilization period
• Address production issues in a timely manner
• Track project status to identify risks if any and mitigate them early to prevent any unnecessary changes or delay
• Perform user acceptance testing of the client platform and evaluate the results to identify any defects and/or variances from functional, operational and performance requirements
• Prepare user testing logs for final Go-Live client confirmation

Implementation Analyst – Physician Compensation

IT Support

• Provide Desktop Support for end users, including hardware/software troubleshooting and user assistance
• Handle Network Support activities within the office environment and for remote employees, including connectivity troubleshooting, device setup, and coordination with vendors when required
• Support day-to-day IT operations and ensure smooth functioning of office IT infrastructure
• Assist with Azure Cloud operations and DevOps-related activities where applicable
• Support CI/CD pipelines, basic cloud administration, monitoring, and system maintenance activities
• Coordinate with internal IT teams for escalations and ongoing infrastructure improvements
• Maintain IT asset inventory and ensure compliance with company IT policies

Implementation Analyst – Physician Compensation

IT Support Specialist