Hallmark - Healthcare Workforce Technology

IT Support

• Provide Desktop Support for end users, including hardware/software troubleshooting and user assistance
• Handle Network Support activities within the office environment and for remote employees, including connectivity troubleshooting, device setup, and coordination with vendors when required
• Support day-to-day IT operations and ensure smooth functioning of office IT infrastructure
• Assist with Azure Cloud operations and DevOps-related activities where applicable
• Support CI/CD pipelines, basic cloud administration, monitoring, and system maintenance activities
• Coordinate with internal IT teams for escalations and ongoing infrastructure improvements
• Maintain IT asset inventory and ensure compliance with company IT policies

IT Support Specialist

Business Development Rep

• Build and maintain strong relationships with healthcare stakeholders by leveraging clinical insight and industry knowledge
• Identifying and mapping buyer contacts at prospect accounts
• Establishing contact with buyer contracts via a variety of sales methods, including cold calls, emails, LinkedIn outreach and events
• Qualifying inbound and outbound leads as sales opportunities
• Identifying client needs and connecting to Hallmark offerings
• Setting up meetings between qualified prospects and Sales Executives
• Achieving target goals which may include contacts, leads, discovery calls set, pipeline generated
• Staying up-to-date with new offerings and pricing changes
• Delivering engaging presentations

Business Development Representative

Project Manager

• Understand the complete provider compensation SaaS solution (Heisenberg II solution).
• Lead and manage team members to deliver efficient client implementation and successful go-live.
• Coordinating with the client stakeholders to understand the scope and project objectives by collecting and documenting the business, functional, and technical requirements.
• Understand the client requirements, identify the system dependencies to ensure the project critical decisions are taken ahead of time.
• Conducting elaborate knowledge transfer sessions to pass on the complete client business requirements with all necessary documents to the technical team.
• Coordinating with the necessary internal resources to successfully complete the scope of work on time and with quality.
• Analyze large and complex datasets to identify trends, variances, risks, and opportunities.
• Apply accounting and financial principles to ensure data accuracy, integrity, and compliance.
• Validate data sources and perform detailed reconciliations to ensure consistency and reliability.
• Develop and maintain reports, dashboards, and models to support client operational workflows.
• Translate analytical findings into clear, actionable insights to segregate out-of-the-box features vs outliers, and communicate back to key stakeholders for timely decision making.
• Support project planning activities by conducting timely project reviews with client key leadership teams to provide progress updates, manage key decisions, and mitigate risks in a timely fashion.
• Coordinate with cross-functional teams to gather requirements and ensure alignment on data and reporting needs.
• Continuously identify opportunities to improve data quality, efficiency, and reporting processes.

IT Support Specialist

Business Development Representative

Project Manager – Provider Compensation