Halborn

System Administrator

• Administer the IT helpdesk, including ticket triage, escalation, and resolution, ensuring timely support for 90+ security engineers and staff.
• Troubleshoot and resolve Level 1 technical issues related to hardware, software, and user accounts.
• Install, configure, and administer software, hardware, and inventory—including laptops and peripherals—throughout their lifecycle.
• Administer devices to ensure compliance with security policies such as encryption, patching, and endpoint configuration standards.
• Administer the employee lifecycle process, including onboarding, offboarding, and access provisioning.
• Work closely with the security team to ensure systems and processes meet compliance and assurance standards.
• Monitor and address ongoing compliance tasks and support external audit readiness.
• Perform and support internal audits, access reviews, and compliance checks to identify gaps, improve processes, and ensure regulatory alignment.
• Triage and respond to internal incidents, contributing to post-incident reviews and remediations.
• Create and maintain clear technical documentation for internal teams and end users, covering systems, procedures, and configurations.

Systems Administrator