Haivision MCS

Account Manager

• Develop and execute account strategies to achieve assigned revenue, growth, and retention objectives
• Identify, qualify, and pursue opportunities within existing and prospective DoD accounts
• Collaborate with channel partners, system integrators, and strategic alliances to expand market presence and customer reach
• Establish and maintain trusted relationships with military, civilian, contractor, and acquisition stakeholders
• Engage customers to understand mission requirements, operational challenges, and strategic priorities
• Serve as the primary customer advocate and escalation point for assigned accounts while expanding engagement across customer organizations
• Create and maintain territory-specific business plans aligned with corporate growth objectives
• Establish measurable objectives, priorities, and account strategies for assigned customers
• Identify target programs, initiatives, and funding opportunities within the DoD market
• Partner with business development, engineering, product management, contracts, and marketing teams to support customer requirements and business objectives
• Coordinate activities with value-added resellers (VARs), systems integrators, and other channel partners
• Communicate customer requirements, market intelligence, and competitive insights to internal stakeholders
• Demonstrate and communicate the value of the company's products, services, and solutions to customer decision-makers
• Conduct customer presentations, solution discussions, and executive briefings tailored to mission requirements
• Support technical evaluations and proof-of-concept activities in partnership with technical teams
• Maintain accurate opportunity, pipeline, and account information within the CRM system
• Prepare monthly, quarterly, and annual forecasts, business plans, and account reviews
• Monitor performance against revenue and growth targets and provide regular status updates to leadership
• Travel as required to support customer engagements, partner activities, industry events, and business development initiatives