Account Manager

Haivision MCS

Account Manager responsible for maintaining customer relationships within the Department of Defense territory. Focused on customer satisfaction, retention, and revenue growth through strategic engagement.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing account strategies and managing relationships within the Department of Defense (DoD) sector, with a strong focus on achieving revenue growth and retention objectives. Proficient in utilizing CRM systems for account planning and sales forecasting while effectively collaborating with cross-functional teams to meet customer needs.

Highest-signal resume keywords

DoD Account ManagementCRM Systems ProficiencySales ForecastingCustomer Relationship DevelopmentBusiness Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningSales ForecastingPipeline ManagementOpportunity IdentificationBusiness Strategy Development

Soft Skills

Organizational SkillsTime ManagementProblem-Solving SkillsIndependent WorkProactive Approach

Tools & Technologies

CRM SystemsVideo CommunicationsNetworking SolutionsISR TechnologyEdge Computing

Industry Keywords

Department of DefenseAcquisition ProcessesProcurement EnvironmentsChannel PartnersValue-Added Resellers

About the role

Key responsibilities & impact

Develop and execute account strategies to achieve assigned revenue, growth, and retention objectives
Identify, qualify, and pursue opportunities within existing and prospective DoD accounts
Collaborate with channel partners, system integrators, and strategic alliances to expand market presence and customer reach
Establish and maintain trusted relationships with military, civilian, contractor, and acquisition stakeholders
Engage customers to understand mission requirements, operational challenges, and strategic priorities
Serve as the primary customer advocate and escalation point for assigned accounts while expanding engagement across customer organizations
Create and maintain territory-specific business plans aligned with corporate growth objectives
Establish measurable objectives, priorities, and account strategies for assigned customers
Identify target programs, initiatives, and funding opportunities within the DoD market
Partner with business development, engineering, product management, contracts, and marketing teams to support customer requirements and business objectives
Coordinate activities with value-added resellers (VARs), systems integrators, and other channel partners
Communicate customer requirements, market intelligence, and competitive insights to internal stakeholders
Demonstrate and communicate the value of the company's products, services, and solutions to customer decision-makers
Conduct customer presentations, solution discussions, and executive briefings tailored to mission requirements
Support technical evaluations and proof-of-concept activities in partnership with technical teams
Maintain accurate opportunity, pipeline, and account information within the CRM system
Prepare monthly, quarterly, and annual forecasts, business plans, and account reviews
Monitor performance against revenue and growth targets and provide regular status updates to leadership
Travel as required to support customer engagements, partner activities, industry events, and business development initiatives

Requirements

What you’ll need

Understanding of Department of Defense (DoD) organizations, acquisition processes, and procurement environments
Familiarity with video communications, networking, ISR, edge computing, mission systems, or related technology solutions preferred
Working knowledge of CRM systems, account planning, sales forecasting, and pipeline management
Proven ability to establish, develop, and maintain strong customer relationships
Strong organizational, time management, and problem-solving skills with the ability to manage multiple priorities
Demonstrated ability to work independently with minimal supervision while effectively managing priorities, customer engagements, and business objectives
Entrepreneurial spirit with a proactive approach to identifying opportunities, overcoming challenges, and driving business growth within assigned accounts and territory
Ability to travel up to 25% as required to support customer and partner engagements.

Benefits

Comp & perks

Competitive compensation with full benefits
Flexible schedules
Ergonomic working stations
Professional growth support