Haiilo

Product Manager

• Work as a hands-on PM with one of our customer aligned product teams, providing strategic guidance and driving the execution of the day-to-day roadmap
• Collaborate closely with cross-functional teams, including engineering, design, sales and marketing, to ensure alignment with our overall product strategy
• Identify market trends, customer/user needs, and opportunities to drive product innovation in your area
• Proactively and clearly communicate any changes to your product roadmap to internal stakeholder

Product Manager, Part Time

Content Writer

• Actively contribute to and further develop our DACH content strategy in close collaboration with our international marketing team
• Review and localize English content for cultural relevance and content fit for the DACH market
• Develop creative, campaign-ready content ideas — from storylines and formats to audience-tailored perspectives
• Translate strategic objectives into integrated content concepts across multiple channels (e.g., SEO blogs, paid ads, websites, landing pages, email campaigns and events)

Freelance Content Writer, German-speaking

Customer Support

• Handle customer inquiries across First-, Second- and Third-Level support
• Responsible for all requests via our ticketing system as well as by phone, with the goal of achieving customer satisfaction above 90%
• Closely collaborate with internal stakeholders such as Product, Engineering and Sales to clarify complex inquiries
• Analyze and resolve technical issues related to our web-based SaaS products
• Build long-term customer relationships through reliable, empathetic and professional communication
• Actively contribute to and optimize support processes, documentation and the knowledge base

Product Manager, Part Time

Freelance Content Writer, German-speaking

Customer Support Manager