Technical Customer Success Manager – AI, Process Automation
HAIAR GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Münster • Germany
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About the role
- Central point of contact for our customers after project start
- Analyze customer processes and identify appropriate automation approaches
- Conduct and support strategy and process workshops
- Translate customer requirements into clear technical specifications for the tech team
- Operational implementation of low-code and automation solutions
- Close collaboration with product and development teams
- Provide structured feedback from customers to drive software improvements
- Support customers at project-manager and executive levels
Requirements
- Fluent German (written and spoken)
- Enjoy working with people and practicing solution-oriented communication
- Strong understanding of processes and workflows
- Ability to explain technical concepts clearly and understandably
- Independent, structured way of working
- Understanding of software and system logic
- Experience with or strong interest in low-code and automation tools
- Ability to implement simple technical solutions independently
Benefits
- Office in Münster — remote or hybrid possible
- Minimal travel
- Freedom to choose your preferred work environment
- Fair, market-competitive compensation
- 30 days of vacation + your birthday off
- Healthy lunch provided in the office
- Freedom to choose your technical equipment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
low-code solutionsautomation solutionstechnical specificationsprocess analysisworkflow understandingsoftware logictechnical solution implementation
Soft Skills
solution-oriented communicationindependent workingstructured workingcustomer collaborationfeedback provision