Hager Group

Apprenticeship — Communication & Operational Excellence

Hager Group

internship

Posted on:

Location Type: Office

Location: Saverne • France

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Job Level

Entry Level

About the role

  • Reporting to the Customer Technical Support Manager, your responsibilities will include:
  • Develop and facilitate knowledge sharing: support the team in creating, structuring, and sharing knowledge in all formats across the different levels of support to facilitate skill development across teams.
  • Strengthen the internal and external customer experience: consolidate customer experience by analyzing escalations, measuring support satisfaction, and proposing improvement actions.
  • Promote and share the customer experience on dedicated channels (newsletters, dedicated meetings, customer portals…).
  • Create and maintain training materials and modules: develop product/solution and process training modules, update existing content, and support their rollout to the teams.
  • Contribute to the service’s operational excellence: participate in the continuous improvement of tools and processes, develop and enhance monitoring dashboards, and support the organization of workshops or events that foster collaboration between support levels.

Requirements

  • You are currently studying communication, project management, or general engineering.
  • You are preparing a degree at Bac+3 to Bac+5 level (equivalent to Bachelor’s to Master’s) and are looking for an apprenticeship.
  • You show genuine interest and motivation for customer experience, continuous improvement, and cross-functional communication.
  • You are proficient in English in a professional environment.
  • You are proficient with Microsoft 365 (Teams, OneNote, PowerPoint) and have basic knowledge of Power BI and Copilot or other AI tools.
  • You demonstrate initiative and autonomy and enjoy working in a team.
  • Your analytical, organizational, and ability to synthesize information will be key assets for succeeding in this role.
Benefits
  • Attractive compensation package: profit-sharing and participation schemes, 13th month pay, holiday bonus, and company health insurance.
  • On-site company cafeteria and 50% reimbursement of public transport passes.
  • Up to one day of remote work per week.
  • Join the TAI Community (Trainees – Apprentices – Interns), an internal community for trainees and apprentices that will help you build skills and expand your network.
  • A personalized onboarding program designed to ease your first steps in the company (video pre-onboarding before your start, participation in an integration day, etc.).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer experiencecontinuous improvementtraining developmentdata analysismonitoring dashboardscontent creationprocess improvementknowledge sharingsynthesis of information
Soft Skills
initiativeautonomyteamworkorganizational skillsanalytical skillscommunicationmotivationcollaborationcustomer focusproblem-solving