First point of contact for customers for technical inquiries and incidents in the cloud environment
Analyze and resolve incidents in 1st- and 2nd-level support for cloud products (Microsoft 365, Azure, Managed Services)
Document support cases in our ticketing system and maintain transparent communication with customers
Assist with onboarding new customers and provide support for the setup and configuration of cloud services
Collaborate with Solution Engineers and the operations team to escalate more complex issues and find sustainable solutions
Contribute to the creation and maintenance of knowledge base articles and operational documentation
Proactively monitor customers' systems to ensure service quality
Actively contribute to improving support processes

Requirements

Completed vocational training as an IT specialist for system integration (Fachinformatiker/in Systemintegration) or a comparable qualification
Initial experience in IT support or a helpdesk environment
Basic knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID) and ideally basic Azure services
Familiarity with Windows client and server operating systems and fundamental networking technologies (DNS, DHCP, TCP/IP)
Structured way of working and thorough documentation
Good German language skills (spoken and written); English skills are an advantage
Microsoft certifications (e.g., MS-900, AZ-900) are a plus but not required

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportcloud productsMicrosoft 365AzureWindows operating systemsnetworking technologiesDNSDHCPTCP/IPdocumentation

Soft Skills

communicationcollaborationproblem-solvingstructured workingcustomer supportprocess improvement

Certifications

MS-900AZ-900