HAFN - Das Tor zur Cloud

Support Engineer

• First point of contact for customers for technical inquiries and incidents in the cloud environment
• Analyze and resolve incidents in 1st- and 2nd-level support for cloud products (Microsoft 365, Azure, Managed Services)
• Document support cases in our ticketing system and maintain transparent communication with customers
• Assist with onboarding new customers and provide support for the setup and configuration of cloud services
• Collaborate with Solution Engineers and the operations team to escalate more complex issues and find sustainable solutions
• Contribute to the creation and maintenance of knowledge base articles and operational documentation
• Proactively monitor customers' systems to ensure service quality
• Actively contribute to improving support processes