Support the Blood Management Centers onsite in the field
Provide timely onsite technical assistance to Customers, Implementation, and Sales
Serve as a focal point for problem resolution assistance
Responsible for editing, writing, and modifying Service and Training manuals and SOPs
Install, upgrade, repair, and maintain instrument systems
Provide technical support to staff, contractors, and customers
Manage the Service Territory including distributor’s service staff
Respond to service requests and ensure customer satisfaction
Manage service parts inventory levels
Complete all required documentation in service tool (SFDC)
Provide timely and accurate reports as requested
Maintain routine contact with existing customer base
Accurately complete expense reports weekly

Requirements

BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree, or applicable military experience preferred.
2-5 years relevant experience
Highly motivated and strong problem-solving ability
Excellent verbal and written communications skills
Good technical writing abilities
Ability to work independently and as a team player
Computer experience and literacy
Familiarity with field alignments, electrical/electronics, and mechanical systems

Benefits

401(k) with up to a 6% employer match and no vesting period
Employee stock purchase plan
Flexible time off for salaried employees
Accrual of three to five weeks’ vacation annually (based on tenure)
Accrual of up to 64 hours (annually) of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportproblem resolutiontechnical writingservice documentationinstrument systems maintenanceservice parts inventory managementSFDCfield alignmentselectrical systemsmechanical systems

Soft Skills

strong problem-solving abilityexcellent verbal communicationexcellent written communicationability to work independentlyteam playerhighly motivated

Certifications

BS in Electrical EngineeringBS in Electronic EngineeringBS in Mechanical Engineering