Hadley Designs

eCommerce Operations Assistant

Hadley Designs

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • **Your Role and Responsibilities**
  • As the **E-commerce Virtual Assistant**, your main responsibilities will vary depending on your background and strengths. You will be expected to execute tasks in a highly organized, proactive manner, ensuring smooth operations across various functional areas.
  • Your responsibilities may include:
  • - **Customer Support and Order Management**: Assisting with customer inquiries and managing the order process efficiently.
  • - **Account Health Monitoring and Basic Reporting**: Keeping track of accounts and providing basic performance reports.
  • - **Inventory Tracking and Supply Chain Coordination**: Monitoring stock levels and coordinating basic aspects of supply chain management.
  • - **Data Entry, Reconciliation, and System Updates**: Maintaining accurate data and ensuring that systems are up to date.
  • - **Basic Accounting or Finance Support**: Assisting with basic financial tasks such as tracking expenses or processing invoices.
  • - **Maintaining SOPs and Internal Documentation**: Keeping standard operating procedures (SOPs) and documentation current and accessible.
  • - **Executing Assigned Processes**: Ensuring that all processes within your scope are completed accurately, consistently, and without rework, while identifying issues early and proposing solutions.

Requirements

  • **Who You Are**
  • - **Highly Reliable and Detail-Oriented**: You are an operations or administrative support professional who is dependable and focused on precision.
  • - **Process-Driven and Proactive**: You thrive in structured systems, working to keep operations running smoothly with minimal oversight.
  • - **Strong Sense of Ownership**: You take responsibility for your tasks and ensure their completion with a high level of accountability.
  • - **Organized and Effective**: You are organized and calm, able to work efficiently in a remote, fast-moving environment.
  • - **Comfortable Working Remotely**: You can effectively manage your time and responsibilities in a fully remote setting.
  • **Experience, Tools & Operating Requirements**
  • - **2+ years of experience** in an administrative, operations, customer support, or similar role.
  • - **Availability**: Ability to work a US-based schedule from 8:00am–5:00pm Central Time.
  • - **Tools Proficiency**: Comfortable using Google Workspace, Slack, ClickUp (or similar task/project management tools), and Loom for short video updates.
  • - **Impeccable Communication**: Strong written and verbal communication skills with a focus on clarity and professionalism.
  • - **Problem-Solving Skills**: Comfortable following structured problem-solving expectations, including identifying issues, providing context, proposing solutions, and escalating when needed.
Benefits
  • **Why Join Hadley Designs?**
  • - **Ownership and Support**: You will have clear ownership of specific responsibilities within well-defined systems, with strong leadership support.
  • - **Opportunities for Growth**: Potential to grow into broader operations or specialized support roles over time.
  • - **Remote Flexibility**: Enjoy a flexible, remote-first work environment with consistent working hours.
  • - **Be Part of a Growing Company**: Join a fast-growing eCommerce business that is revolutionizing early education with products parents trust and love.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportorder managementaccount health monitoringbasic reportinginventory trackingsupply chain coordinationdata entryreconciliationbasic accountingfinance support
Soft Skills
reliabledetail-orientedprocess-drivenproactivestrong sense of ownershiporganizedeffectivecomfortable working remotelyimpeccable communicationproblem-solving