Customer Account Manager – SMB
HackerRank
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • India
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About the role
- Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth.
- Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion.
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
- Cultivate executive and stakeholder relationships to position HackerRank as a critical partner in workforce strategy.
- Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions.
- Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs.
Requirements
- 3+ years of sales experience with B2B SaaS companies.
- Resilient and persistent.
- Curious and customer-centric.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
resiliencepersistencecuriositycustomer-centricitystrategic advisingrelationship buildingstakeholder managementaccount strategy developmentcustomer health managementsuccess planning