Engagement Manager
HackerRank
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • India
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About the role
- Consult with customers to understand issues and solve problems with expert advice or delivery of projects and programs.
- Deliver Projects that you expertly scope and project manage to a successful conclusion.
- Manage Programs that allow HackerRank to stay engaged with customers for extended engagements in support of customer retention or ongoing managed services.
- Collaborate with and lead teams in support of customer projects and programs.
- Ownership and accountability in delivering Customer Delight throughout all phases of the customer journey.
Requirements
- Engagement Manager with 3-5 years of experience of hands-on delivery in a SaaS environment.
- Excellent organization skills and attention to detail.
- Collaborate with cross-functional teams and deliver projects on schedule.
- Excellent written, verbal, and presentation skills with the ability to effectively explain concepts to both technical and non-technical audiences.
- Expertise in establishing project governance and maintaining peer relationships with customer executives.
- Capability to deal with ambiguity, uncertainty, and the ability to shift gears gracefully.
Benefits
- Equal opportunity employer
- Affirmative action employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSproject managementproject governance
Soft Skills
organization skillsattention to detailcollaborationwritten communicationverbal communicationpresentation skillscustomer engagementproblem-solvingadaptabilityaccountability