Customer Account Manager – SMB
HackerRank
full-time
Posted on:
Location Type: Hybrid
Location: Santa Clara • California • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $125,000 per year
Job Level
JuniorMid-Level
About the role
- Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction
- Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption
- Identify basic expansion or usage opportunities and partner with senior team members when appropriate
- Maintain accurate customer data, renewal tracking, and activity logging in CRM tools
- Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience
Requirements
- 1–3 years of experience in a customer-facing role within a SaaS or technology environment
- Strong written and verbal communication skills, with the ability to explain concepts clearly
- Organized and comfortable managing multiple priorities in a fast-paced environment
- Customer-focused and curious, motivated by understanding customer needs
Benefits
- This sales role is eligible for incentive-based pay
- Salary may be adjusted based on business needs
- Final offer may vary based on skills, experience, location, and other compensation components
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsorganizational skillscustomer-focusedcuriosityability to manage multiple priorities