HackerRank

Technical Support Engineer – Manager

HackerRank

full-time

Posted on:

Location Type: Hybrid

Location: Santa Clara • California • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $180,000 - $185,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead and develop a team of Technical Support Engineers based in AMER.
  • Partner with Product, Engineering, and GTM to resolve systemic issues and drive automation.
  • Drive operational improvements to enhance the team's efficiency and organization.
  • Jump into complex issues and escalations as needed.

Requirements

  • 4+ years of experience, including 2+ years managing technical support or solutions engineering teams.
  • Strong operational rigor who thrives in complex, high-stakes environments.
  • Assertive communicator who influences decisively and drives accountability across functions.
  • Hands-on and deeply technical. Comfortable with APIs, developer tools, and web applications.
  • Experience with HR tech, ATS systems, or developer productivity tools is a plus.
  • Proven success with hands-on implementation of AI or automation in support workflows.
Benefits
  • This range doesn’t include bonuses, stock options, or benefits for which you will be eligible.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIsdeveloper toolsweb applicationsautomationAI implementation
Soft skills
operational rigorassertive communicationinfluencingdriving accountability