H1

Associate Account Director, Life Sciences

H1

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $120,000 - $140,000 per year

Job Level

Lead

About the role

  • Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
  • Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention.
  • Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap.
  • Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
  • Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking.
  • Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
  • Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements.
  • Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.
  • Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support.
  • Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates.
  • Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement.
  • Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.

Requirements

  • 8+ years of experience in B2B enterprise SaaS account management, preferably within Life Sciences data, Pharma, or Medical Affairs environments.
  • Demonstrated success managing and growing a multi-million-dollar portfolio of strategic enterprise accounts.
  • Strong executive presence with the ability to engage, influence, and build trust with C-suite stakeholders.
  • Proven track record of driving expansion ARR within large enterprise accounts through strategic account planning and value realization.
  • Strong commercial acumen, including experience with complex deal negotiation, pricing strategy, and revenue forecasting.
  • Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth objectives.
  • Experience applying value-based selling methodologies to demonstrate measurable business impact.
  • Willingness and ability to travel to customer sites approximately 20% of the time.
Benefits
  • Full suite of health insurance options, in addition to generous paid time off
  • Pre-planned company-wide wellness holidays
  • Retirement options
  • Health & charitable donation stipends
  • Impactful Business Resource Groups
  • Flexible work hours & the opportunity to work from anywhere
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B enterprise SaaS account managementstrategic account planningrevenue forecastingcomplex deal negotiationvalue-based selling methodologiescustomer retention strategiesdata-driven feedbackcross-sell and upsell strategiesCRM hygieneportfolio management
Soft Skills
executive presenceinfluencetrust buildingstrategic thinkingcustomer advocacycommercial acumenadaptabilitycommunicationcollaborationnetworking