H+W CONSULT GmbH

Sales

• Support and assistance for existing Salesforce clients in day-to-day operations
• Implementation of minor configurations (e.g., new fields, page layouts, validations)
• Creation and adjustment of reports and dashboards
• Process automations using Flows
• Support for Salesforce release management
• Delivery of hands-on trainings and user workshops
• Data migrations (e.g., via Data Loader or import functions)
• Troubleshooting and resolution (1st and 2nd level support)
• Coordination with clients on change requests and prioritization of open issues
• Close collaboration with our consultants and developers to find solutions
• Documentation of customizations and processes in the ticketing system

Salesforce Managed Service Associate