H+W CONSULT GmbH

Salesforce Managed Service Associate

H+W CONSULT GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

Cloud

About the role

  • Support and assistance for existing Salesforce clients in day-to-day operations
  • Implementation of minor configurations (e.g., new fields, page layouts, validations)
  • Creation and adjustment of reports and dashboards
  • Process automations using Flows
  • Support for Salesforce release management
  • Delivery of hands-on trainings and user workshops
  • Data migrations (e.g., via Data Loader or import functions)
  • Troubleshooting and resolution (1st and 2nd level support)
  • Coordination with clients on change requests and prioritization of open issues
  • Close collaboration with our consultants and developers to find solutions
  • Documentation of customizations and processes in the ticketing system

Requirements

  • Proven experience as a Salesforce Administrator
  • Salesforce Administrator certification (ADM201)
  • Basic technical understanding of Salesforce Sales Cloud and Service Cloud
  • Experience with Media Cloud and Loyalty Cloud desirable
  • Strong communication skills and customer orientation
  • Structured, careful, and team-oriented working style
  • Good German language skills; English desirable
Benefits
  • Attractive compensation package with bonuses
  • Flexible working hours & mobile work
  • Work remotely or from our offices in Cologne or Buchholz
  • Respect for individuality & targeted development of your strengths
  • Training, coaching and development of new skills
  • Team spirit, flat hierarchies and short decision paths
  • Regular team events & celebrating shared successes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSalesforce configurationreport creationdashboard creationprocess automationdata migrationtroubleshooting1st level support2nd level supportSales Cloud
Soft Skills
communication skillscustomer orientationstructured working stylecareful working styleteam-oriented working style
Certifications
Salesforce Administrator certificationADM201