IT Servicemanager – Collaboration
Häfele SE & Co KG
full-time
Posted on:
Location Type: Hybrid
Location: Lengerich • Germany
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About the role
- Ensure IT service management in the Collaboration area
- Manage and monitor externally engaged service providers
- Identify, optimize, and implement IT processes in the Collaboration area
- Develop and define solution concepts in collaboration with external service providers
- Handle incidents and service requests
- Qualify new solutions within the area of responsibility
- Collaborate with IT Security, Corporate Governance, and international project teams
Requirements
- Vocational training as an IT specialist, a degree in computer science, or an equivalent qualification
- Relevant professional experience in information technology, ideally in M365 Teams and Exchange Online as well as telephony or contact center solutions
- Strong communication skills
- Holistic thinking
- Confident demeanor
- Good German and English language skills, written and spoken
Benefits
- Pension plan
- Company events
- Responsible, autonomous work
- Flat hierarchies
- Company restaurant & bistros
- Sports programs
- Holiday and Christmas bonuses
- Continuing education
- W&H Academy
- 30 days of vacation
- Attractive salary
- Onboarding in Münsterland
- Pension-effective benefits
- Opportunities for job changes and advancement
- Subsidy for fitness studios
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service managementprocess optimizationsolution developmentincident managementservice request handlingM365 TeamsExchange Onlinetelephony solutionscontact center solutions
Soft Skills
communication skillsholistic thinkingconfident demeanor
Certifications
vocational training as an IT specialistdegree in computer science