Häfele SE & Co KG

Support Engineer

• First point of contact for customers on electrical engineering questions related to packaging machines
• Handling incoming service requests via the ticketing system
• Independently performing remote services (e.g. fault analysis, parameter checks, software adjustments)
• Initial troubleshooting together with the customer
• Providing technical support on machine functionality
• Active participation in cross-service projects and close coordination with other specialist departments

Electronics Technician – Technical Support, Remote Service for Paper Processing Machines

Outside Sales

• Record and document spare parts requirements directly at customer sites
• Install and fit spare parts, retrofits and upgrades on our machines
• Perform regular maintenance and mechanical overhauls to ensure equipment availability
• Analyze and resolve technical faults (troubleshooting)
• Assist customers with fault diagnosis
• Train and support customer operating and maintenance personnel in the safe and efficient use of the machines

Service Technician, Worldwide Field Service

Artificial Intelligence

• Actively integrate artificial intelligence into our process landscape: identify suitable AI use cases, prioritize them together with the business units, and support the entire implementation process — from the use-case brief through pilot to rollout
• Moderate and coach the AI key-user group, consolidate requirements, prioritize topics in close coordination with Windmöller & Hölscher, and ensure effective testing, clear documentation and sustainable knowledge transfer
• Develop and implement AI applications using knowledge of Python, R or comparable technologies, and possess initial experience with chatbots
• Maintain an overview of interfaces and system architectures, ensuring clean integration of IT systems into processes
• Lead (sub-)projects to introduce AI and process solutions, facilitate cross-functional workshops and support change-management measures

IT Process Manager – Artificial Intelligence

Human Resources

• Lead the Human Relations Management team
• Provide support across the employee lifecycle
• Responsible for individual employment law matters within HR support
• Manage a team of eight employees (HR Business Partners and back office)
• Provide HR support for a business unit
• Drive optimization and digitalization of Human Relations Management
• Expand HR capabilities at international locations
• Shape and support strategic HR projects

Team Lead HR Management – Labor Law

Manager

• Ensure IT service management in the Collaboration area
• Manage and monitor externally engaged service providers
• Identify, optimize, and implement IT processes in the Collaboration area
• Develop and define solution concepts in collaboration with external service providers
• Handle incidents and service requests
• Qualify new solutions within the area of responsibility
• Collaborate with IT Security, Corporate Governance, and international project teams

IT Servicemanager – Collaboration

• Assembly and commissioning of machines
• Fine-tuning machine programming based on provided PLC programs
• Training customers on machine functions, maintenance and care
• Performing inspections, repairs and providing process-engineering consulting
• Troubleshooting on customer sites
• Worldwide travel of up to 200 days per year

Service Technician – Electrical / Mechanical Engineer

Software Engineer

• Verantwortung für die Softwareprojektierung unserer Verpackungsmaschinen
• Programmierung der Visualisierung, Steuerungs- und Antriebssysteme im TIA Portal
• Durchführung der Hard- und Software Inbetriebnahme der Maschinen
• Unterstützung der Vertriebs- und Serviceabteilung bei Rückfragen
• Begleitung von Retrofit Projekten zur Integration neuer Maschinenaggregate

SPS-Programmierer – Verpackungsmaschinen

Controller

• Key role in monitoring and optimizing our production processes
• Preparation and analysis of manufacturing cost calculations for existing and new products
• Monitoring and analysis of production KPIs and identification of optimization potential
• Support in pricing and product valuation
• Costing and post-costing (final costing) of customer orders and projects
• Development and implementation of measures to increase production efficiency
• Preparation of regular reports and ad-hoc analyses to support management decision-making
• Development and enhancement of a manufacturing cost dashboard for process optimization
• Close cooperation with specialist departments, particularly Production, Purchasing and Sales

Controller, Production Costing — Production Controlling

• Künstliche Intelligenz aktiv in unsere Prozesslandschaft einbringen
• Identifikation geeigneter KI‑Use‑Cases und Priorisierung mit Fachbereichen
• Begleitung des gesamten Umsetzungsprozesses vom Pilot bis zum Rollout
• Moderation und Coaching des KI‑Key‑User‑Kreises und Anforderungsmanagement
• Entwicklung und Implementation von KI‑Anwendungen mit Python, R oder ähnlichen Technologien
• Schnittstellen und Systemarchitekturen im Blick behalten
• Leitung (Teil‑)Projekte zur Einführung von KI‑ und Prozesslösungen
• Moderation bereichsübergreifender Workshops und Begleitung von Change‑Management‑Maßnahmen

IT-Prozessmanager – Artificial Intelligence

• Commissioning and acceptance testing of new machines at customer sites
• Process-technical support and product development assistance for our customers
• On-site equipment optimization and troubleshooting
• Instruction, training, and technical consultation for customers and service technicians

Process Specialist – Extrusion Equipment, Field Service

• Installation and commissioning of machinery at global customer sites
• Training of customer personnel
• On-site production support at customer facilities
• Performing inspections and repairs
• Process engineering consultation and operational support for customer production

Service Technician, Mechanical – Field Service

• Montage und Inbetriebnahme von Maschinen bei unseren Kunden in aller Welt.
• Feintuning der Maschinenprogrammierung aus vorgeschriebenen SPS-Programmen.
• Schulung unserer Kunden bzgl. Funktionen, Wartung und Pflege der Maschinen.
• Durchführung von Inspektionen, Reparaturen und verfahrenstechnischer Beratung.
• Troubleshooting bei unseren Kunden vor Ort.

Servicetechniker, Meister, Ingenieur – Elektrotechnik, Mechanik – internationaler Außendienst

• Montage und Inbetriebnahme von Maschinen bei weltweiten Kunden
• Schulung des Kundenpersonals
• Begleitung der Produktion im Kundenbetrieb
• Durchführung von Inspektionen und Reparaturen bei entsprechender Qualifikation
• Verfahrenstechnische Beratung und Unterstützung des Kundenbetriebs

Servicetechniker, Elektro – weltweiter Außendienst

• Responsibility for individual employment law matters within HR support
• Leading a team of eight employees (HR Business Partners and Back Office)
• HR support for a business unit
• Optimization and digitization of human resources management
• Establishing and expanding HR capabilities at international sites
• Designing and supporting strategic HR projects

Team Lead, HR Management – Labor Law Focus

• Aufnahme und Dokumentation von Ersatzteilbedarfen direkt bei unseren Kunden vor Ort
• Montage und Einbau von Ersatzteilen, Retrofits und Nachrüstungen an unseren Maschinen
• Regelmäßige Wartungen und mechanische Überholungen zur Sicherstellung der Anlagenverfügbarkeit durchführen
• Technische Störungen analysieren und beheben (Troubleshooting)
• Unterstützung unserer Kunden bei der Problemfindung
• Schulung und Begleitung des Bedien- und Wartungspersonals unserer Kunden im sicheren und effizienten Umgang mit den Maschinen