H-CAP, Healthcare Career Advancement Program

Operations Coordinator

H-CAP, Healthcare Career Advancement Program

full-time

Posted on:

Location Type: Hybrid

Location: St. Paul • Minnesota • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $65,000 - $70,000 per year

About the role

  • Develop and manage the orientation schedule and assign trainers to orientation sessions
  • Reserve facilities and coordinate Trainer travel and equipment for future in-person training sessions
  • Coordinate provision of translation for learners by scheduling orientation sessions in languages other than English and by arranging for simultaneous translation
  • Create and manage systems that assist learners in addressing barriers to participation, such as by responding to email and phone inquiries and providing other learner support as needed
  • Serve as a subject matter expert for orientation logistics with our contact center partner
  • Oversee the disbursement of stipends to learners who complete orientation, including overseeing payment vendor
  • Collaborate with data partners to address challenges and develop reports that guide decision-making
  • Manage data and track outreach and orientation attendance
  • Design and implement email, text, and phone outreach programs to encourage participation in the orientation program
  • Provide overall project management and support the delivery of for a new and growing program

Requirements

  • Excellent technology skills, including Microsoft Office, Google Workspace, virtual meeting software (Zoom, Teams, etc.), and data management and database skills
  • Strong customer service skills and experience interacting with a diverse population
  • Familiarity with home care
  • Experience supporting delivery of adult education, training, or other programs at scale
  • Experience managing service providers or other vendors
  • Excellent written and verbal communication skills
  • Demonstrated ability to work independently, exercise independent judgement, be organized, and pay attention to detail
  • Ability to work flexible hours, including occasional evenings and weekends
Benefits
  • excellent health care
  • retirement
  • other benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementdatabase skillsproject managementadult educationtraining program deliveryvendor managementschedulingreport developmentoutreach program design
Soft Skills
customer servicecommunicationorganizational skillsindependent judgementattention to detailflexibilitycollaborationproblem-solving