H.B. Fuller

Technical Service Manager

H.B. Fuller

full-time

Posted on:

Location Type: Remote

Location: Indonesia

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About the role

  • Lead the Application Engineering or Technical Service team to deliver technical solutions and application support to customers.
  • Analyze customer requirements, recommend suitable products, conduct product demonstrations, and provide on-site troubleshooting.
  • Organize and monitor field trials and validation processes for new product applications.
  • Document all technical activities (audits, trials, feedback) using CRM systems.
  • Develop and deliver technical training sessions for customers and internal teams.
  • Collaborate with Sales, R&D, and Operations teams on product development or application improvement initiatives.

Requirements

  • Minimum Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or a related field.
  • 5–10 years of experience in technical service, application engineering, or customer technical support within the adhesive or sealant industry.
  • Proven leadership experience in managing technical/application teams and working directly with B2B customers (e.g., automotive, packaging, electronics, construction).
  • Strong understanding of adhesive technologies and application methods (e.g., hot-melt, PU, epoxy, PSA).
  • Skilled in on-site troubleshooting, process optimization, commissioning, and field trials.
  • Team leadership and cross-functional communication (with sales, R&D, QA).
  • Strong presentation and training capabilities.
  • Proficiency in both Bahasa Indonesia and English (spoken and written).
  • Willingness to travel for field support.
Benefits
  • Health insurance
  • Paid time off
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical serviceapplication engineeringcustomer technical supportadhesive technologiesapplication methodson-site troubleshootingprocess optimizationcommissioningfield trialsproduct demonstrations
Soft Skills
leadershipcross-functional communicationpresentation skillstraining capabilitiescustomer engagementteam managementcollaboration