Häagen-Dazs Shops

Customer Account Manager, C-Store

Häagen-Dazs Shops

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $110,000 per year

About the role

  • Selling, negotiating, and executing business plans.
  • Communicate as needed with the retailer to collaborate and execute promotions.
  • Create new item presentations with data specific information to hold and gain shelf space.
  • Negotiate monthly promotions with customer.
  • Understand customer contracts and work within guidelines to ensure policy compliance.
  • Manage trade spend to maximize profitability with maintaining good customer relations.
  • Collaborate with outside vendors to create promotional synergies.
  • Analyze promotion effectiveness through IRI and other data reports.
  • Monitor competitive landscape to ensure exclusivity and deter poaching from other categories.
  • Maintain all necessary reporting, promotion calendars, and forecast volume as required.
  • Execute all Dreyer’s Grand Ice Cream (DGIC) priorities.
  • Collaborate with team members to share best practices and drive Customer related initiatives, as well as other functional groups like customer facing supply chain, finance manager, and category sales development.
  • Become a quality agent by continuously checking our products in various stores and locations.
  • Provide feedback and challenge as necessary to help the organization understand the retail experience.
  • Maintain Customer Relations: Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues.
  • Identify gaps between customer plan and customer feedback and propose resolutions to gaps. Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service and in-stock levels, etc.

Requirements

  • 5+ years experience in a Convenience Store sales environment preferred
  • Experience in Ice Cream category preferred
  • College or Undergraduate degree preferred
  • Demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution.
  • Proven track record in building effective relationships with customers and internal associates.
  • Strong negotiating skills to create win win outcomes for the company and customer.
  • Demonstrated diligence and ability to follow through on all commitments (internal and external stakeholders).
  • Strong oral, written and interpersonal communication skills.
  • Demonstrated ability to achieve performance goals with minimum direction and supervision.
  • Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights i.e. (IRI, PowerBI, Numertor, Kwikee, Run Report, Trade Rate Report)
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
negotiatingdata analysisforecastingpromotion executioncustomer contract managementtrade spend managementsales strategycategory growthKPI achievementcustomer service
Soft Skills
initiativeproactive problem solvingrelationship buildingdiligencefollow-throughoral communicationwritten communicationinterpersonal communicationteam collaborationfeedback provision