Analista de Desenvolvimento Organizacional – Pleno
Espaçolaser
CX Training Coordinator
Gympass
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
JuniorMid-Level
About the role
- Onboarding Program Management: Oversee the entire onboarding lifecycle, from a new hire’s acceptance of an offer through their first months on the job. Ensure a seamless onboarding experience by delivering relevant content, preparing materials, and handling logistical details.
- Training Delivery and Quality Assurance: Lead and manage the daily execution of training sessions, ensuring all content and delivery meet established quality standards. Be accountable for the performance and effectiveness of knowledge transfer provided by your team.
- Talent Development: Act as a dedicated leader and mentor for Training Analysts, focusing on their professional growth. Manage daily activities, coach on best practices, and support their long-term development plans.
- CX Leadership Liaison: Serve as the primary point of contact with CX leadership regarding new-hire initiatives. Work closely with internal and BPO stakeholders to ensure alignment and successful delivery of global onboarding programs.
- Cross-Functional Collaboration: Act as a key liaison to Quality, Process, and other CX support teams to ensure onboarding content and training practices align with company standards and procedural updates.
- Strategic Reporting & Analysis: Prepare and present high-level reports and presentations to stakeholders and senior leadership. Measure onboarding effectiveness by analyzing new-hire performance data, engagement metrics, and LMS feedback to identify gaps and drive continuous improvement.
- AI and Innovation Initiatives: Lead initiatives to integrate new technologies, including AI, to create more scalable, personalized, and efficient onboarding experiences.
- Live the mission: Inspire and empower others by genuinely caring for your own wellbeing and that of your colleagues. Promote wellbeing at work and create a supportive environment where everyone feels comfortable taking time off and maintaining work-life wellness.
Requirements
- Collaborative mindset with at least two years of experience in training and a proven appreciation for team-oriented approaches to achieve individual and collective goals.
- Strong communicator, verbally and in writing, in Portuguese and English, with the ability to present confidently to diverse audiences.
- Strategic problem-solver with the ability to navigate complex challenges and a solid understanding of adult learning methodologies.
- Motivated self-starter comfortable working independently to meet deadlines under pressure.
- Practical experience in Customer Support and BPO environments, with frontline knowledge applied to training initiatives.
- Proficient with Google Suite or Microsoft Office and eager to adopt new technologies, data analysis tools, and AI platforms.
Benefits
- WELLHUB: Free Gold+ membership providing access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more. Add up to three family members to your plan.
- WELLZ: Comprehensive emotional wellbeing program offering personalized journeys that include individual therapy sessions (up to 52 per year) and on-demand content.
- HEALTHCARE: Health, dental, and life insurance.
- FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options. The model for this role can be discussed with your recruiter and hiring manager. New hires can use a home office reimbursement to set up their workspace.
- FLEXIBLE SCHEDULE: Flexibility includes when and how work gets done. Employees and leaders define schedules that align with time zones, team needs, and personal routines.
- PAID TIME OFF: Employees receive vacation after 6 months, plus 3 additional days off per year, plus 1 extra day off for each year of tenure (up to 5 additional days), and an extra day off for your birthday.
- PAID PARENTAL LEAVE: 100% paid parental leave for all new parents. Birth parents are eligible for extended leave and a ramp-back period to return part-time as needed.
- CAREER GROWTH: Access world-class learning platforms, participate in interactive sessions, build a personalized development roadmap, and explore internal opportunities with continuous learning and feedback.
- CULTURE: Join a passionate team that breaks boundaries, supports each other, and creates meaningful impact in workplace wellness. We foster trust through open communication and a culture where every perspective matters.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training deliveryquality assuranceonboarding program managementdata analysisadult learning methodologiesperformance measurementknowledge transfercoachingstrategic reportingAI integration
Soft skills
collaborative mindsetstrong communicationstrategic problem-solvingmotivated self-startermentorshipcross-functional collaborationleadershipsupportive environmentwellbeing promotionpresentation skills
