gyde

Customer Success Manager

• Develop and implement a comprehensive Customer Success strategy for the gyde Academy and gyde Platform (SaaS)
• Build, lead and develop the 5-person Customer Success team
• Analyze and optimize the customer journey to maximize satisfaction and retention
• Contribute to pricing strategy for training and education offerings
• Collaborate closely with Sales, Marketing and Product to continuously improve offerings
• Strategically and operationally manage the Customer Success team
• Develop sustainable customer retention strategies
• Optimize Customer Success processes
• Ensure a first-class customer experience

Head of Customer Success