Head of Customer Success

gyde

Head of Customer Success bei gyde, einem E-Learning-Anbieter. Steuerung des Customer-Success-Teams und Optimierung von Kundenbindung, Customer Journey und SaaS-Angeboten.

Posted 8/9/2026full-timeStuttgart • 🇩🇪 GermanyLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing Customer Success strategies for SaaS platforms, with a focus on team leadership, customer retention, and process optimization. Proficient in both German and English, ensuring effective communication and collaboration across departments.

Highest-signal resume keywords

Customer Success Strategy DevelopmentTeam LeadershipData-Driven Process OptimizationCustomer Retention StrategiesBilingual Communication (German and English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementCustomer ExperienceData AnalysisProcess Optimization

Soft Skills

Team MotivationResilienceSense of Humor

Tools & Technologies

SaaS Platforms

Industry Keywords

Customer JourneyCustomer SatisfactionPricing StrategyCollaboration with SalesCollaboration with MarketingCollaboration with Product

About the role

Key responsibilities & impact

Develop and implement a comprehensive Customer Success strategy for the gyde Academy and gyde Platform (SaaS)
Build, lead and develop the 5-person Customer Success team
Analyze and optimize the customer journey to maximize satisfaction and retention
Contribute to pricing strategy for training and education offerings
Collaborate closely with Sales, Marketing and Product to continuously improve offerings
Strategically and operationally manage the Customer Success team
Develop sustainable customer retention strategies
Optimize Customer Success processes
Ensure a first-class customer experience

Requirements

What you’ll need

Several years of experience in Customer Success, Account Management or Customer Experience, or experience in management consulting
Initial leadership experience
Ability to motivate and develop a team
Strong analytical and strategic skills for data-driven process optimization
Excellent German and English skills, both written and spoken
Resilience and a sense of humor

Benefits

Comp & perks

Attractive compensation package consisting of base salary and variable component
Responsibility and decision-making freedom in your area
Commitment to office presence
Workation and home office options
Free access to all learning journeys
Trade fair attendance
In-house sales training
Team spirit and shared growth