Regional Service Manager – Northwest
GVW Group
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work.
- Assists customers and dealers with troubleshooting and repair of service-related problems.
- Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region.
- Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified.
- Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team.
- Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling.
- Promotes and ensures dealership has Autocar trained technicians to handle workload.
- Develops and manages strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product.
- Develops strong relationships with Regional Business Managers and National Account Sales in their region.
- Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
- Coordinates cost effective, self-managed travel schedules.
Requirements
- Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
- Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- A thorough working knowledge of: MS Office.
- AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred.
- Class B - Commercial Driver License or ability to obtain is required.
- Automotive Service Excellence (ASE) Certification or ability to obtain is required.
- Cummins Certification is preferred.
- Allison Certification is preferred.
- Ability to Autocar Master Technician Certification.
Benefits
- Travel 75-100% of the time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingrepairservice delivery performancecorrective action plansdata collectionproblem definitionmathematical calculationstechnical instructions interpretationservice operations reviewservice performance specifications
Soft Skills
customer satisfactionrelationship managementcommunicationproblem-solvingorganizational skillsteam collaborationproactive approachsuggestive sellingconfidence buildingtravel coordination
Certifications
Bachelor's degreeClass B - Commercial Driver LicenseAutomotive Service Excellence (ASE) CertificationCummins CertificationAllison CertificationAutocar Master Technician Certification