Regional Service Manager – Midwest
GVW Group
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work.
- Assists customers and dealers with troubleshooting and repair of service-related problems.
- Develop and manage strong relationships at all levels of the customer’s organization.
- Coordinates with engineering and technical service departments to ensure service performance and quality specifications are met.
- Tracks, reports, and follows up on product and technical issues for dealerships and customers.
Requirements
- Bachelor's degree (B.A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
- Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred.
- Class B - Commercial Driver License or ability to obtain is required.
- Automotive Service Excellence (ASE) Certification or ability to obtain is required.
- Cummins Certification is preferred.
- Allison Certification is preferred.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Benefits
- Competitive salary
- Comprehensive health benefits
- 401(k) retirement plan
- Paid time off
- Employee training programs
- Opportunities for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairservice managementquality specificationsreportingcustomer service
Soft skills
relationship managementcommunicationproblem-solving
Certifications
Bachelor's degreeClass B - Commercial Driver LicenseAutomotive Service Excellence (ASE) CertificationCummins CertificationAllison Certification