GUURU Solutions

Customer Success Manager

• Manage and develop existing customers to ensure they become and remain long-term clients
• Ensure successful onboarding of new customers in collaboration with our Onboarding Team and the responsible Sales Account Executive
• Pilot and roll out new GUURU products and solutions with existing customers in collaboration with our Product Team
• Build and maintain strong, productive relationships with operational stakeholders on the client side
• Conduct business reviews with customer decision-makers, together with our Head of Customer Success and/or CEO
• Provide regular revenue forecasts per customer
• Prepare and prioritize customer insights for product development
• Actively share knowledge and collaborate with all teams at GUURU

Senior Customer Success Manager