Property Tax Advocate
Community Economic Defense Project
Tax Resolution Advocate
Gusto
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Arizona, Colorado, Illinois, Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $27 per hour
Job Level
JuniorMid-Level
About the role
- Provide exceptional service to our customers
- Interact professionally with our customers via email and/or phone, simplifying the tax notice experience for our customers
- Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members
- Provide clear and concise case documentation
- Collaborate with our Compliance, Engagement, and Tax Operations teams
- Communicate with government agencies to represent Gusto and advocate for our customers under supervision
- Manage your time effectively to meet set goals
- Handle a queue of tax notices daily, including updating cases as needed, informing customers of any changes, and seeking assistance from peers on escalated issues
- Participate in team meetings and provide support to fellow Tax Res Advocates
Requirements
- 2-4 years of payroll experience, notice resolution experience is a plus
- Ability to work collaboratively with cross-functional teams
- Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily
- Commitment to personal high standards and a desire to contribute to team and company goals
- Strong analytical and problem-solving skills with guidance to resolve issues from complex variables
- Team player who enjoys collaborating and contributing to team success
- Excellent communication skills, both written and verbal, with the ability to simplify complex topics
- Highly organized and proactive in improving processes
- Dedicated to providing an exceptional customer experience during key moments in our customers' journey
Benefits
- Health insurance
- 401(k)s
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payroll experiencenotice resolution
Soft skills
customer serviceprofessional communicationanalytical skillsproblem-solvingcollaborationtime managementorganizational skillsproactivityteam playeradaptability
