Community Economic Defense Project

Property Tax Advocate

Community Economic Defense Project

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • 🇺🇸 United States

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Salary

💰 $65,000 per year

Job Level

Junior

About the role

  • Conduct Client Intake Interviews
  • Review client property tax rebate applications
  • Conduct Housing & Urban Development (HUD)-approved housing counseling
  • Engage with mortgage providers and HOAs on behalf of CEDP clients
  • Track deadlines and manage calendars for your caseload, occasionally assist with cases from other team members and external partners
  • Understand key success measures for your role and submit daily and weekly progress reports
  • Organize Client Files in an online database
  • Commute throughout the city of Denver to different events
  • Gather/collect, review and log required documents and information to support the accurate and timely processing of cases
  • Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams
  • Foster culturally responsive services by being a part of opportunities for Equality, Diversity, and Inclusion (EDI) conversations within team collaborations
  • Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies

Requirements

  • Minimum one to three years of experience in an advocacy, customer service, social services or law related environment
  • HUD-Approved Housing Counselor certification
  • Ability to apply prior experience to improve processes and collaboration in a startup environment that requires rapid adaptation to change with minimal supervision
  • Analytical thinker with detail orientation, self-starter with ability to solve problems
  • Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
  • Fantastic organizational skills and ability to self-manage and prioritize a complex workload with rapidly changing demands.
  • Ability to work under pressure and meet deadlines and manage high-volume caseload to achieve required case-completion goals
  • Ability to work independently and as part of a team
  • Proficiency in Google Suites with a demonstrated ability to navigate various applications within different platforms
  • Demonstrated direct service experience, plus a proven background in collaborating with diverse communities.
Benefits
  • competitive pay
  • flexible time off
  • benefits package (including medical, dental, vision)
  • 401k
  • technology stipend of $720 per year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HUD-Approved Housing Counselor certificationCustomer Relationship Management databasesdocument reviewcase processingdata organizationanalytical thinkingproblem solvingdetail orientationself-managementworkload prioritization
Soft skills
organizational skillsability to work under pressureteam collaborationadaptabilitycuriositycultural responsivenesscommunicationindependenceself-startercustomer service
Certifications
HUD-Approved Housing Counselor certification
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