Gusto

Technical Client Success Manager

Gusto

full-time

Posted on:

Location Type: Hybrid

Location: Scottsdale • Arizona • California • United States

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Salary

💰 $121,000 - $149,000 per year

About the role

  • Own and manage an enterprise client portfolio as primary technical advisor
  • Deliver seamless implementations from kickoff through go-live, coordinating internal teams and ensuring timely deployment
  • Develop deep knowledge of each client's goals and translate them into actionable plans with measurable results
  • Engage clients regularly via Zoom, email, phone, and on-site visits to strengthen relationships and ensure alignment
  • Drive product adoption with measurable improvements in usage metrics and client health scores
  • Conduct technical assessments of API implementations and lead quarterly optimization sessions
  • Guide clients on product integrations and troubleshooting in collaboration with Implementation Engineer and Support
  • Serve as the first technical point of contact for enterprise clients during implementation and post–go-live, owning technical triage and driving resolution with Implementation and Support
  • Educate clients on best practices to maximize value from Symmetry's solutions
  • Monitor client health scores, usage metrics, and interaction to identify risks early and implement mitigation plans
  • Provide prompt, professional responses to inquiries ensuring fast resolution and strong confidence
  • Support renewal readiness and risk mitigation in partnership with Account Manager
  • Identify process improvements that reduce implementation time and increase team capacity
  • Leverage AI tools and automation to streamline reporting, communication, and coordination
  • Maintain thorough documentation in CRM and ticketing systems
  • Collaborate with Sales, Product, Engineering, and Support to address issues and drive continuous improvement

Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • 5+ years in Client Success, Account Management, or Implementation Management in B2B SaaS
  • Proven track record managing enterprise portfolios and guiding retention, adoption, and satisfaction
  • Experience project managing complex software implementations from kickoff through go-live
  • Technical aptitude to understand API/SDK integrations, conduct assessments, and troubleshoot issues
  • Track record leveraging data and metrics to drive client outcomes and operational efficiency
  • Experience in payroll, HR tech, or compliance technology strongly preferred.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API integrationsSDK integrationsproject managementdata analysistechnical assessmentstroubleshootingimplementation managementautomationreportingdocumentation
Soft Skills
client relationship managementcommunicationproblem-solvingcollaborationorganizational skillsadaptabilityleadershipstrategic planningcustomer engagementrisk management