Principal Product Designer, CoreX AI
Gusto
full-time
Posted on:
Location Type: Hybrid
Location: Denver • California • Colorado • United States
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Salary
💰 $204,000 - $238,000 per year
Job Level
About the role
- Define and evolve the UX vision for our Gus conversational assistant and AI experiences across the Gusto platform.
- Lead and ship Tier 1 AI initiatives from early concept through launch and iteration.
- Design full AI-powered workflows – shaping how users provide input, how model outputs are validated and acted on, and how the experience handles risk, uncertainty, and failure.
- Partner closely with AI Product and Engineering leaders to translate complex technical constraints into intuitive, credible user experiences.
- Establish scalable AI interaction patterns and design principles that teams across Gusto can adopt.
- Write and iterate on prompts in collaboration with engineering, PM, and content design.
- Prototype AI experiences using modern AI-native tools.
- Mentor designers on the AI team and coach designers across Gusto who are shipping AI features.
- Advocate for high-quality, responsible AI experiences across Design and R&D.
Requirements
- Proven AI product impact: You’ve shipped LLM-driven product experiences to production and can demonstrate measurable impact on adoption, efficiency, or user trust.
- Systems-level thinking: You’ve designed complete AI workflows – not just chat interfaces – and can speak fluently about failure modes, guardrails, user control, and transparency.
- Strategic product influence: You’ve defined UX direction at a portfolio or company level and influenced roadmap, scope, and sequencing decisions in partnership with senior PM and Engineering leaders.
- Technical fluency: You’re comfortable collaborating with highly technical AI engineers. You understand concepts like retrieval, context management, latency, and model reliability, and can translate them into robust UX decisions.
- Builder mindset: You ship. You prototype. You iterate. You’re not interested in defining principles without turning them into real customer impact.
- Organizational leadership: You have enhanced team work quality. You achieved this by coaching team members, setting new standards, and building solid partnerships across different functions.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Professional development opportunities
- Equity based compensation (ownership in Gusto)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI product developmentLLM-driven product experiencesAI workflows designprompt writingprototypingUX design principlesuser experience validationrisk managementcontext managementmodel reliability
Soft Skills
mentoringstrategic influenceorganizational leadershipcollaborationcommunicationsystems-level thinkingbuilder mindsetcoachingpartnership buildinguser trust enhancement