Customer Success Executive
Gumtree.com
full-time
Posted on:
Location Type: Hybrid
Location: Richmond upon Thames • United Kingdom
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About the role
- Developing customer relationships to promote growth and retention, delivering outstanding customer service.
- Send and follow up on insights, newsletters etc. Including product updates, and facilitate training for existing customers.
- Champion and promote the brand and products in an effective manner
- Educate dealers on performance to reinforce value
- Work closely with customers to ensure customer satisfaction, utilisation of product and timely resolution on queries.
- Case management.
- Work with internal departments to fix technical queries.
- Keep the customer informed of progress and completion, always ensuring customer satisfaction.
- In-depth knowledge of all internal administrative and operational systems and processes
- Well-informed of industry insights and competitors
- First line support for multichannel contact, inbound emails and calls, outbound calls and sales leads in line with internal SLA’s and KPI’s
- Support with ad hoc projects where necessary
- Support sales by identifying commercial opportunities and threats
- Be the voice of the customer, feedback internally customer sentiment
Requirements
- Driven and highly motivated to ensure customer loyalty and satisfaction
- A passion for speaking to new people and building relationships
- A proactive approach
- Great communication skills – Excellent written and spoken communication
- A solution-orientated approach to problems
- A highly organised approach to your work
- A customer-first approach
Benefits
- 25 days holiday per year growing with length of service
- Hybrid and UK Remote working depending on role
- Generous Family Friendly Leave
- Free counselling and support (for when you might need it)
- Private Healthcare Insurance
- Private Dental insurance cover & Cashback.
- Online private GP service.
- Generous sick pay support
- Life assurance policy (x4 Life Assurance)
- Social & Inclusion Calendar - packed with events.
- Free food and beverage in our office locations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer relationship managementcustomer servicecommunicationproblem-solvingorganizational skillsproactive approachsolution-orientedcustomer loyaltycustomer satisfactionbuilding relationships