Gumtree.com

Customer Success Manager

• Developing customer relationships to promote growth and retention, delivering outstanding customer service.
• Send and follow up on insights, newsletters etc. Including product updates, and facilitate training for existing customers.
• Champion and promote the brand and products in an effective manner
• Educate dealers on performance to reinforce value
• Work closely with customers to ensure customer satisfaction, utilisation of product and timely resolution on queries.
• Case management.
• Work with internal departments to fix technical queries.
• Keep the customer informed of progress and completion, always ensuring customer satisfaction.
• In-depth knowledge of all internal administrative and operational systems and processes
• Well-informed of industry insights and competitors
• First line support for multichannel contact, inbound emails and calls, outbound calls and sales leads in line with internal SLA’s and KPI’s
• Support with ad hoc projects where necessary
• Support sales by identifying commercial opportunities and threats
• Be the voice of the customer, feedback internally customer sentiment

Customer Success Executive

Backend Engineer

• Help develop a platform that brings fast and reliable data to the people who need it.
• Develop and deliver on our Database Platform.
• Technical Leadership & Delivery as an Individual Lead Contributor.
• Architect, engineer, deploy and maintain highly scalable and available database solutions in Azure Cloud.
• Support the team and business in the migration from our heritage SQL VM estate into a modern Azure Cloud SQL based solution.
• Lead and consistently deliver on projects of highly ambiguous scope, high complexity and critical business impact.
• Design and implement database scaling strategies (horizontal and vertical) to support growing data volumes and high transaction throughput.
• Ensure heritage systems continue to be maintained at a high standard while managing short to medium-term improvements.
• Work with the existing team and contribute towards delivering high-quality code.
• Identify areas of innovation in data tools and techniques, recognising appropriate timing for adoption.
• Design and manage data pipelines for operational data processing (ETL).
• Develop comprehensive disaster recovery and business continuity planning for databases.
• Participate in an On-Call rotation to provide our customers 24/7 support.
• Develop and support database automation, including maintenance, test data management, CI/CD pipelines and unit tests.
• Monitor database performance, implement changes and apply new patches and versions when required.
• Coordinate teams to resolve problems and implement solutions and preventative measures.
• Automate database maintenance tasks including backups, patching, and health checks.
• Manage communication between technical and non-technical stakeholders effectively.
• Clearly and confidently articulate risk of technical problems to non-technical stakeholders.
• Represent the company to external stakeholders when appropriate.
• Enable groups of others to improve coding standards and awareness of best practices around non-functional requirements.

Senior Database Engineer

Marketing

• Champion the Cazoo brand, ensuring a consistent look, feel and tone of voice across all channels
• Own the end-to-end delivery of the marketing content calendar, reflecting our challenger positioning
• Lead integrated, social-first campaigns across organic and paid channels, working with internal teams and external agencies
• Own organic social end-to-end across B2B and B2C channels, staying ahead of trends and driving innovation
• Deliver high-quality work on time and within budget
• Define and own reporting frameworks, analysing performance (engagement, CTR, CPA, ROI, sentiment) and turning insight into action
• Develop campaigns, competitions, partnerships and influencer activity to grow engagement and first-party data
• Support brand partnerships and ensure contracted rights and deliverables are met
• Oversee content creation from idea to delivery across formats (social, video, blogs, SEO, reviews, podcasts)
• Manage website content updates (CMS: Sanity) and support SEO initiatives when required
• Work closely with marketing, sales, product, insight and People teams to ensure aligned messaging internally and externally
• Manage suppliers, POs and marketing spend, contributing to planning, roadmaps and forecasting
• Govern brand assets, approvals and compliance, including claims, disclaimers and data-related messaging

Customer Success Executive

Senior Database Engineer

Marketing Manager