Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
Create route pursuant to customer requirements and ensure IC that accepted dispatch provides the delivery services; communicate changes to dispatch department and IC’s as needed.
Monitor dispatch board to ensure customer requested delivery times are being met; communicate any delays and/or problems to the customer and dispatch department.
Ensure IC’s are providing services in the vehicle type requested by the customer and in compliance with customer regulations.
Ensure compliance with IC log in process and EC-mobile; follow up with IC’s to ensure their paperwork is up to date.
Work directly with IC’s to assist with issues they may encounter while under dispatch; assist with contracting of IC’s as needed.
Assist in arranging for STAT coverage for customers, restructure routes as necessary to ensure on-time execution.
Complete daily service reports as required by the customer; create and process administrative reports and paperwork as directed.
Ensure IC’s are providing services in a uniform shirt with visible ID badge as required by customers for identification and security purposes.
Perform other duties as assigned.
Requirements
Basic MS Office Programs (Outlook, Excel, and Word) experience required.
Proactive and resourceful; ability to work effectively in a fast-paced environment.
Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
Must maintain valid driver’s license and clean, functional vehicle.
Ability to develop and maintain meaningful business relationships with customers.
Ability to lift up to 50 pounds on occasion.
Ability to work overtime as necessary; available to work extra hours, weekends, and holidays preferred.
College Degree or a High School Diploma with equivalent combination of education and experience.