Operations Coordinator
Gumro & Associates
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
- Create route pursuant to customer requirements and ensure IC that accepted dispatch provides the delivery services; communicate changes to dispatch department and IC’s as needed.
- Monitor dispatch board to ensure customer requested delivery times are being met; communicate any delays and/or problems to the customer and dispatch department.
- Ensure IC’s are providing services in the vehicle type requested by the customer and in compliance with customer regulations.
- Ensure compliance with IC log in process and EC-mobile; follow up with IC’s to ensure their paperwork is up to date.
- Work directly with IC’s to assist with issues they may encounter while under dispatch; assist with contracting of IC’s as needed.
- Assist in arranging for STAT coverage for customers, restructure routes as necessary to ensure on-time execution.
- Complete daily service reports as required by the customer; create and process administrative reports and paperwork as directed.
- Ensure IC’s are providing services in a uniform shirt with visible ID badge as required by customers for identification and security purposes.
- Perform other duties as assigned.
Requirements
- Basic MS Office Programs (Outlook, Excel, and Word) experience required.
- Proactive and resourceful; ability to work effectively in a fast-paced environment.
- Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
- Must maintain valid driver’s license and clean, functional vehicle.
- Ability to develop and maintain meaningful business relationships with customers.
- Ability to lift up to 50 pounds on occasion.
- Ability to work overtime as necessary; available to work extra hours, weekends, and holidays preferred.
- College Degree or a High School Diploma with equivalent combination of education and experience.
- Six Sigma Green Belt Certification preferred.