Gumro & Associates

Operations Coordinator

Gumro & Associates

full-time

Posted on:

Origin:  • 🇺🇸 United States • Tennessee

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Salary

💰 $20 - $22 per hour

Job Level

Mid-LevelSenior

About the role

  • Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
  • Create route pursuant to customer requirements and ensure IC that accepted dispatch provides the delivery services; communicate changes to dispatch department and IC’s as needed.
  • Monitor dispatch board to ensure customer requested delivery times are being met; communicate any delays and/or problems to the customer and dispatch department.
  • Ensure IC’s are providing services in the vehicle type requested by the customer and in compliance with customer regulations.
  • Ensure compliance with IC log in process and EC-mobile; follow up with IC’s to ensure their paperwork is up to date.
  • Work directly with IC’s to assist with issues they may encounter while under dispatch; assist with contracting of IC’s as needed.
  • Assist in arranging for STAT coverage for customers, restructure routes as necessary to ensure on-time execution.
  • Complete daily service reports as required by the customer; create and process administrative reports and paperwork as directed.
  • Ensure IC’s are providing services in a uniform shirt with visible ID badge as required by customers for identification and security purposes.
  • Perform other duties as assigned.

Requirements

  • Basic MS Office Programs (Outlook, Excel, and Word) experience required.
  • Proactive and resourceful; ability to work effectively in a fast-paced environment.
  • Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
  • Must maintain valid driver’s license and clean, functional vehicle.
  • Ability to develop and maintain meaningful business relationships with customers.
  • Ability to lift up to 50 pounds on occasion.
  • Ability to work overtime as necessary; available to work extra hours, weekends, and holidays preferred.
  • College Degree or a High School Diploma with equivalent combination of education and experience.
  • Six Sigma Green Belt Certification preferred.
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