Gumro & Associates

Operations Coordinator

Gumro & Associates

full-time

Posted on:

Location Type: Hybrid

Location: Elmhurst • Illinois • United States

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Salary

💰 $20 - $22 per hour

About the role

  • Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
  • Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
  • Monitor dispatch board to ensure customer requested delivery times are being met.
  • Communicate any delays and/or problems to the customer and dispatch department.
  • Ensure IC’s are providing services in the vehicle type requested by the customer.
  • Ensure compliance with IC log in process and EC-mobile.
  • Work directly with IC’s to assist with issues they may encounter while under dispatch.
  • Assist in arranging for STAT coverage for customers, as needed.
  • When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
  • Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
  • Assist with contracting of IC’s as needed.
  • Complete daily service reports as required by the customer.
  • Create and process administrative reports and paperwork as directed.
  • Follow up with IC’s to ensure their paperwork is up to date, as needed.
  • Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
  • Perform other duties as assigned.

Requirements

  • Basic MS Office Programs (Outlook, Excel, and Word) experience required.
  • Proactive and resourceful. Ability to work effectively in a fast-paced environment.
  • Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
  • Must maintain valid driver’s license and clean, functional vehicle.
  • Ability to develop and maintain meaningful business relationships with customers.
  • Ability to lift up to 50 pounds on occasion.
  • Ability to work overtime as necessary.
  • College Degree or a High School Diploma with equivalent combination of education and experience.
  • Six Sigma Green Belt Certification preferred.
Benefits
  • 401(K)
  • Health Insurance
  • Disability/Life Insurance
  • Paid Time Off (PTO)
  • Paid Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
MS OfficeExcelWordOutlookroute planningdispatch managementservice reportingadministrative reportingcompliance monitoringlogistics coordination
Soft skills
proactiveresourcefulindependent judgmentplanningprioritizationorganizationrelationship buildingcommunicationproblem-solvingadaptability
Certifications
Six Sigma Green Beltvalid driver's license