Gumro & Associates

Operations Manager

Gumro & Associates

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois, Kansas, Louisiana, Missouri

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Salary

💰 $60,000 per year

Job Level

Mid-LevelSenior

About the role

  • Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
  • Review of OTD, Piece Scan and Location Scan by Account.
  • Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
  • Complete customer reports/audits.
  • Independent Contractor (IC) Activities.
  • Meet with potential IC to verify capabilities of candidate.
  • Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
  • Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system.
  • Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
  • Assist in troubleshooting eCMobile issues.
  • Plan route coverage and route changes and communicate with IC.
  • Ensure all services are performed in a timely manner.
  • Gross Margin Management.
  • Negotiate with IC’s regarding contracted services and settlement.
  • Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
  • Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments).
  • Perform other duties as assigned.

Requirements

  • Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
  • Excellent interpersonal skills necessary for driver and customer interactions.
  • Ability to effectively communicate verbally and in writing at all levels of the organization.
  • Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
  • Ability to understand the independent contractor relationship.
  • Ability to work from home with travel throughout assigned area as required.
  • Ability to work additional hours to deal with operational issues when necessary.
  • Proficient in basic MS Office Programs (Outlook, Excel, and Word).
  • Must maintain a valid driver’s license and clean, functional vehicle.
  • Ability to lift up to 50 pounds on occasion.
  • College Degree with some experience or a High School Diploma with equivalent combination of education and experience.
  • Six Sigma Green Belt Certification preferred.