Customer Success Manager
Guidewire Software
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$110,000 - CA$137,000 per year
About the role
- Develop strategic account plans that expand the relationship and promote growth
- Drive cross-functional collaboration to accelerate adoption and value of current and future solutions
- Create trusted partnerships that result in engaged, customer advocates
- Lead executive level engagements focused on value creation
- Define and execute a renewal strategy that promotes growth and mitigates risk
- Engage with customers to develop deep understanding of customer’s product experience and strategic business needs
Requirements
- 5+ years relevant experience (e.g., customer success, account management, sales, technology consulting or related position)
- French language communication fluency (speaking and writing) at the competency level necessary to conduct business meetings
- Knowledge of the P&C insurance space, industry trends and challenges, and the fundamental economics of an insurance company
- Ability to effectively connect and communicate with both business & IT stakeholders
- Demonstrated ability to work on multiple initiatives or accounts simultaneously under pressure
- Ability to travel as needed to client locations, industry events and company initiatives
Benefits
- health, dental, and vision insurance
- paid time off
- company sponsored retirement plan
- eligibility for annual company bonus plan, commissions, and/or long term incentive awards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
cross-functional collaborationcustomer advocacyexecutive engagementvalue creationstrategic planningcommunicationrelationship buildingmulti-taskingpressure management