GuidePoint Security

Sales Operations Administrator – Mid-Atlantic

GuidePoint Security

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

SFDC

About the role

  • Use SalesForce.com to assist in creating accounts, generating quotes, tracking opportunities, and processing purchase orders.
  • Assist in data entry for quotes that will be delivered to new and existing customers.
  • Provide review of opportunity details to prepare for an order to be submitted.
  • Promptly responding to internal and external inquiries.
  • Develop and maintain relationships with GuidePoint’s key Vendors and Distributors.
  • Leverage resources and relationships to bring Value to Customers.
  • Serve as a liaison between GuidePoint Account Executives, Purchasing, Accounting and Contracts Departments to process and track orders.
  • Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines under the guidance of the SOS team members.
  • Ad-Hoc projects including maintaining Salesforce.com data integrity, Salesforce.com reporting, deal registration support, renewal support, etc.
  • Send VAR quotes to customers via DocuSign as required.
  • Other related duties to support the region as required and assigned.

Requirements

  • High School Diploma or GED required.
  • Moderate experience (2-3 years+) in a customer service/sales support type role.
  • Must be self-motivated with strong ability to prioritize tasks.
  • Must have outstanding attention to detail and commitment to follow-through.
  • Technical sales/support and outbound calling experience preferred.
  • Ability to work well within a team atmosphere.
  • Must be available on the last day of the month/year to assist team in processing orders.
  • Prior experience in Customer Relationship Management (CRM) software such as Salesforce.com is preferred but not required.
  • Strong ability to multitask
  • An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must
  • Must be open to receiving constructive feedback and applying it to improve their results
  • Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents
  • Intermediate level experience with Microsoft Office and Internet Navigation
  • Ability to work flexible work schedule required
Benefits
  • Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family).
  • Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
  • 12 corporate holidays and a Flexible Time Off (FTO) program
  • Healthy mobile phone and home internet allowance
  • Eligibility for retirement plan after 2 months at open enrollment
  • Pet Benefit Option
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce.comdata entryCRM softwareDocuSignreportingdeal registrationrenewal supportcustomer servicesales supportmultitasking
Soft Skills
self-motivatedprioritizationattention to detailteamworkpositive attitudedrive for resultsdealing with ambiguityconstructive feedbackwritten communicationverbal communication
Certifications
High School DiplomaGED