Guidehouse

Patient Account Representative – Medicare Specialist

Guidehouse

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $34,000 - $56,000 per year

About the role

  • The Insurance Patient Account Representative will be a subject matter expert in all matters of Medicare Claims A/R follow-up.
  • Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances.
  • Complete all business-related requests and correspondence from patients and insurance companies.
  • Responsible for working on 40-70 Accounts Per Day.
  • Complete all assigned projects in a timely manner.
  • Assist client and patients in all requested tasks.
  • Communicate to Guidehouse management areas of concern or areas of improvement.
  • Research and respond to all patient inquiries received by telephone and mail.
  • Update patient demographic information and initiate account adjustments.
  • Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

Requirements

  • High School Diploma / GED or 3 years of Relevant Equivalent Experience in Lieu of Diploma / GED
  • 0-2+ year's experience in office, business, operations, customer service or healthcare field
  • Strong Medicare A/R Follow-up background
  • Previous experience working in insurance portals
  • PC skills in a Windows environment
  • Knowledge and utilization of desktop applications to include Word and Excel is essential
  • Ability to initiate and follow through on projects and work independently with minimal supervision
Benefits
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Medicare Claims A/R follow-upaccount adjustmentsproject managementcustomer serviceinsurance portalsdata entryaccount resolution
Soft Skills
communicationindependenceproblem-solvingattention to detailtime management
Certifications
High School DiplomaGED