As a ServiceNow Consultant (Techno‑Functional), you will work with clients and internal delivery teams to support the design, configuration, and implementation of ServiceNow solutions.
You will help translate business requirements into ServiceNow functionality and assist with configuring workflows, forms, and platform features under the guidance of senior team members and Architects.
You will participate in requirements discussions, support solution design activities, and contribute to testing, training, and deployment efforts.
This role is client‑facing and provides hands‑on exposure to ServiceNow implementations while developing both functional and technical skills.

Requirements

Minimum ONE (1) year of professional experience
Minimum Degree: Bachelor's
Experience assisting with gathering and documenting business requirements and translating them into ServiceNow configurations or user stories
Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
US Citizenship contractually required
Familiarity with ServiceNow platform capabilities, including basic configuration such as forms, workflows, business rules, or catalog items
Ability to create or contribute to epics, user stories, and acceptance criteria in collaboration with project team members
Experience supporting testing activities, including developing or executing test scripts during User Acceptance Testing (UAT)
Exposure to Agile or Scrum delivery methodologies
Basic understanding of System Development Life Cycle (SDLC) processes
Ability to build positive working relationships with team members and clients in both on-site and remote environments
Strong verbal and written communication skills
Willingness to learn and grow within a consulting and client-delivery environment

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowconfigurationworkflowsformsbusiness rulescatalog itemsepicsuser storiesacceptance criteriaUser Acceptance Testing (UAT)

Soft Skills

communicationrelationship buildingcollaborationwillingness to learnclient-facing skillsteamworkproblem-solvingadaptabilityorganizational skillsinterpersonal skills

Certifications

Federal or DoD PUBLIC TRUST