Operations Support Specialist, Western Region
Guidehouse
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $74,000 - $124,000 per year
About the role
- Proactively partner with State and Local Government market leadership to develop and execute on administrative and operational tasks
- Provide insights to enhance delivery models & outcomes to further the market's goals
- Provide proactive support on tracking project staffing and ensuring all staff are aligned to sufficient billable work
- Build & maintain relationships with key stakeholders covering a range of internal Guidehouse business sectors
- Collaborate with implementation & business development teams to enhance service delivery
- Understand, meet, and exceed the assigned market's operational key performance indicators
- Ability to review data to determine operational impacts and needed actions
- Continual improvement of market process flows to lower cost and improve outcomes
- Support CE&I-Segment wide priorities as assigned
- Interacting with market staff and vendors and/or subcontractors, answering questions, and resolving issues
- Provide project-specific support on invoicing, budget tracking, revenue forecasts, and project set up
Requirements
- Bachelor's degree and a minimum of 6-8+ years of prior relevant experience or an associate’s degree and a minimum of 8-10+ years relevant experience
- Relevant experience coming from a healthcare provider, central office environment, or revenue cycle outsourcing company
- 2+ years of experience as an operations specialist or in a similar role
- Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products
- Experience with leveraging Excel for reporting
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisbudget trackingrevenue forecastingproject managementoperational performance indicatorsprocess improvementreportingstaff alignmentinvoicing
Soft Skills
relationship buildingcollaborationproblem solvingcommunicationproactive supportinsight generationstakeholder engagement