Guidehouse

Customer Service Representative

Guidehouse

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $34,000 - $56,000 per year

About the role

  • Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.
  • Answer the calls timely without drops/abandons.
  • Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
  • Facilitate resolution by referring the matter to the issue/content expert.
  • Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
  • Resubmit Corrected Claims and supporting documentation as needed for the patient experience.
  • Communicate with other organizational departments to ensure proper handling of patient accounts.
  • Communicates issues to management timely and performs other duties as assigned by direct supervisors.
  • Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
  • Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.

Requirements

  • High school diploma or GED
  • 0-2 years of prior relevant experience
  • 1 - 3 years related or general knowledge of payor-specific or medical specialty billing
  • Dialer experience
  • Bilingual (English/Spanish)
Benefits
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
medical terminologyclaims processingbillingcustomer servicePC applicationsmath skillsbookkeepingdialer experience
Soft skills
communicationproblem-solvingpatienceefficiencycomposurefirst call resolution
Certifications
high school diplomaGED