Guidehouse

Customer Service Representative, Healthcare

Guidehouse

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama

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Salary

💰 $34,000 - $56,000 per year

Job Level

SeniorLead

About the role

  • Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner Answer the calls timely without drops/abandons Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution Facilitate resolution by referring the matter to the issue/content expert Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter Resubmit Corrected Claims and supporting documentation as need for the patient experience Communicate with other organizational departments to ensure proper handling of patient accounts Communicates issues to management timely and performs other duties as assigned by direct supervisors Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills

Requirements

  • High school diploma or GED 0-2 years of prior relevant experience Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills 1 - 3 years related or general knowledge of payor-specific or medical specialty billing (nice to have) Dialer experience (nice to have) Bilingual (English/Spanish) (nice to have) Must reside within 90 miles of Birmingham, AL