GUESS?, Inc.

Customer Service Intern

GUESS?, Inc.

internship

Posted on:

Location Type: Hybrid

Location: Stabio • Switzerland

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Job Level

Entry Level

About the role

  • Give support and service to all internal and external customers: interacting with sales force, distributors, sales team and all internal offices to share and grant correct flow of all information about Clients.
  • ____
  • __**CORE ACTIVITIES:**__
  • **PRESALES:**
  • - Samples: Order supervision, shipment follow-up
  • - Communication: Pricelist
  • - Support during collection presentation
  • **DURING SALES CAMPAIGN:**
  • - Monitoring daily incoming collection orders;
  • - Checking of order notes, typologies, delivery terms, invoicing data and destinations;
  • - Opening new customers checking reliability with Credit DPT and Sales Team;
  • - Updating existing customers master database;
  • **POST SALES CAMPAIGN:**
  • - Checking orders: originals, priorities, delivery address and commissions;
  • - Monitor missing originals orders;
  • - Preparation of CSV File and EDI;
  • - Filing original orders;
  • - Send order confirmations;
  • - Managing shipments for assigned portofolio (i.e. prebolle, proforma invoice);
  • - Managing master instructions in order to satisfy key customer and Department store special requirements (i.e. special handling, labeling; particular documents layout, pick-up or delivery booking instructions) interacting with all company areas involved;
  • - Dealing with all the procedures in order to solve claims, return and substitution request and credit notes;
  • - Verify commercial conditions versus order exchange, defected items procedure, mark down contribution;
  • - Reorders: verify payment terms, commercial condition, release good for shipments and follow the delivery flow;
  • - POP Materials (i.e. window display, catalogues, special event kits, shopping bags, ect.)
  • - Shipments recap for agencies;
  • - Credit and blocks status;
  • - Analysis on particular commercial request with support of CS Managers;
  • **OTHERS:**
  • - Interacting with agents, distributors and Sales team to exchange information about customers and market situation;
  • - Direct interaction with customers in order to verify delivery status, advance and postpone shipments and to solve any particular issues as quickly as possible;
  • - Support to final customer claims;
  • - Managing and support develop of new Business Model: Push Model, Concession, Consignment and International Channel

Requirements

  • - Education: at least High School Diploma
  • - Languages: fluent English (both written and spoken). German will be considered as a plus
  • - PC Skills: very good in Excel, experience with AS400 will be a plus
  • - Proactively works, problem solving mind-set, positive attitude
Benefits
  • ____
  • - An International, fresh and dynamic working environment
  • - Balance between work and personal life: Smart Working (Hybrid work model) and Time flexibility;
  • - Training & Development platform and paths
  • - Discount on our products both online and in stores
  • *Don’t miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.*
  • *Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.*
  • *Do you think we’re a good match for you? Apply now to be part of our family!*

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order supervisionshipment follow-upCSV file preparationEDIdata analysiscustomer database managementorder managementcommercial condition verificationpayment terms verificationPOP materials management
Soft skills
problem solvingproactive workpositive attitudecommunicationcustomer serviceinterpersonal skillsteam collaborationadaptabilityattention to detailtime management