Guardz

Manager

• Own 24/7 shift coverage, tiering, and escalation paths, participating in an on-call rotation
• Own response SLAs and report SOC KPIs to leadership
• Run quality assurance on closed alerts and incidents, reduce false positives, and maintain runbooks, playbooks, and SOC standards
• Lead, coach, and mentor MDR Analysts through 1:1s, feedback, onboarding, and T1-to-T3 training
• Run tabletop exercises and post-incident reviews
• Serve as technical lead and final escalation point for Tier 3 incidents, leading complex investigations through full lifecycle with defensible documentation
• Correlate alerts across EDR, ITDR, and email security systems
• Conduct proactive threat hunts aligned to MITRE ATT&CK
• Use Guardz AI agents, Google BigQuery, SQL, and KQL to triage and investigate high-volume logs
• Partner with MSPs on major incidents and posture reviews
• Feed incident findings into detection improvements with product, threat research, and engineering teams

MDR Manager

Product Marketing

• Build structured 30/60/90-day onboarding programs by role , including technical certifications that mirror what our customers learn.
• Build, maintain and deliver enablement training, playbooks, talk tracks, scripts, and deck templates that drive repeatable sales, onboarding, and renewal motions. All in close partnership with GTM Leadership.
• Manage the GTM knowledge base (internal resources + competitive intel) and own internal tool training across the stack.
• Act as the go-between for GTM and Product - ensuring all teams are fully equipped before launches.
• Partner with PMM on battle cards and messaging, owning field translation, training, and adoption.
• Build a structured field feedback loop - capturing objections, adoption blockers, and conversion gaps - and continuously feed signals back into content and to relevant teams.
• Run weekly coaching cadences, report enablement impact monthly, and own content refresh cycles (monthly updates, quarterly playbook revisions, annual re-certifications).

MDR Manager

GTM Enablement Manager