Guardian Life

Client Service Delivery Associate III

Guardian Life

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $21 per hour

About the role

  • Responds to phone, email, and chat customer inquiries.
  • Ability to move between different functions as needed.
  • Triages & assesses inquiry root cause to determine effective resolution and or response.
  • Utilizes multiple systems to assess, customer inquiries and provide timely and accurate resolution.
  • Optimizes the use of call, email and chat communication channels while receiving high voice of customer (VOC) survey scores.
  • Adheres to schedule and uses scheduling tools appropriately.
  • Builds immediate rapport with the customer.
  • Achieves strong customer satisfaction and loyalty by providing a positive Customer Experience through responsive, thorough, and effective service.
  • Works collaboratively with back-office areas and departments to research and correct customer issues and provide effective, timely resolution.
  • Possesses knowledge of customer impact and company procedures.

Requirements

  • High School degree required
  • Two-year Associate Degree, bachelor’s degree, or equivalent work preferred
  • 2-3 years of Call Center experience is preferred.
  • Internet speed at a minimum of 50 Mbps download /10Mbps upload with a hard-wired connection.
  • Insurance, Dental, or Disability experience is a plus.
  • Completion of company training program required (currently remote training).
  • Constant work sitting at a cubical desk.
  • Prior work from home and/or virtual skype experience preferred.
  • Availability to work all call center shifts with determination based on occasional shift bid.
Benefits
  • Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
  • Life and disability insurance.
  • A great 401(k) with company match.
  • Tuition assistance, paid parental leave, and backup family care.
  • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
  • Employee Resource Groups that advocate for inclusion and diversity in all that we do.
  • Social responsibility in all aspects of our work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center experiencecustomer inquiry assessmentroot cause analysisscheduling toolscustomer experience optimizationremote training completioninternet speed requirements
Soft Skills
communicationcollaborationcustomer rapport buildingproblem-solvingcustomer satisfaction focus
Certifications
High School degreeAssociate DegreeBachelor’s degree